aa9939
Responsible Gaming

When you create an aa9939 account, you are required to confirm that you are at least 18 years of age. During our KYC verification process, we may request a copy of your National Identity Card (NID), passport, or other government-issued document that clearly shows your date of birth. Accounts where age cannot be verified will be restricted from real-money activity until verification is complete.

aa9939 also encourages parents and guardians to use parental control software if they share devices with minors. Free tools are available to help restrict access to gambling websites. If you believe that a minor has accessed an aa9939 account, please contact our support team immediately so the account can be suspended and investigated.

Any player found to have provided false information about their age during registration will have their account permanently closed, all winnings voided, and deposits returned at aa9939's discretion subject to verification.

Gambling is designed to be entertaining, and for the vast majority of players it remains exactly that. However, for some individuals gambling can develop into a compulsive behaviour that affects their finances, relationships, mental health, and work. aa9939 takes this risk seriously and provides the following guidance to help you and those around you recognise the early warning signs.

Problem gambling rarely appears overnight. It tends to develop gradually, and many people do not recognise the signs until the problem has already become significant. The following checklist covers the most commonly reported warning signs. If you identify with three or more of these behaviours, we strongly encourage you to use one of aa9939's responsible gaming tools or to seek independent support.

• Spending more money on gambling than you originally intended or can afford to lose.
• Chasing losses — placing additional bets to try to recover money you have already lost.
• Lying to family members, friends, or colleagues about how much time or money you spend gambling.
• Feeling anxious, irritable, or restless when you are not able to gamble.
• Gambling to escape stress, personal problems, depression, or boredom rather than for entertainment.
• Neglecting work responsibilities, personal relationships, or daily obligations because of gambling.
• Borrowing money from others, or using money set aside for rent, food, or bills to fund gambling activity.
• Making repeated unsuccessful attempts to reduce or stop gambling on your own.
• Feeling guilty or ashamed after gambling sessions but continuing to gamble regardless.

Recognising these signs in yourself — or in someone you care about — is the first and most important step. aa9939's tools and support team are available to help you take the next step, whether that is setting a limit, taking a break, or reaching out for professional guidance.

One of the most practical ways to keep gambling within budget is to set a deposit limit on your aa9939 account. Deposit limits allow you to define the maximum amount of Bangladeshi Taka (BDT) that you are willing to deposit into your account over a given time period. These limits apply regardless of which payment method you use — whether that is bKash, Nagad, Rocket, Upay, or a bank transfer.

How Deposit Limits Work

• Daily limit: The maximum amount you can deposit within any single 24-hour period, calculated from midnight Bangladesh Standard Time (BST, UTC+6).
• Weekly limit: The maximum total deposit permitted across any rolling 7-day window.
• Monthly limit: The maximum total deposit permitted within a calendar month.

To set or adjust your deposit limits, log in to your aa9939 account, navigate to the Responsible Gaming section within your account settings, and select "Deposit Limits". You can also request limit changes by contacting our support team directly at any time. Our team will confirm the change by email and keep a timestamped record for your protection.

aa9939 recommends that all players — not only those experiencing difficulties — set a deposit limit at account registration. Treating your gambling budget like any other entertainment expense is a healthy habit that keeps the experience enjoyable long-term.

Sometimes all you need is a short break. aa9939's time-out feature allows you to temporarily suspend your account so that no deposits can be made and no bets can be placed during the time-out period. Time-outs are ideal if you feel you are playing more than usual, recovering from a bad run, or simply want to step away for a while without permanently closing your account.

Time-outs take effect instantly when activated. Any open bets that were placed before the time-out will be settled normally according to their outcomes, but no new wagers can be added while the suspension is active. You will not receive promotional emails or bonus notifications during your time-out period.

To activate a time-out, go to your account settings, select "Responsible Gaming", and choose your preferred pause duration. Alternatively, contact our support team by live chat or email, and the time-out will be applied to your account within minutes.

Self-exclusion is aa9939's most powerful responsible gaming tool. It is designed for players who feel that gambling has become a problem and who want a definitive, enforced break from the platform. Unlike a time-out — which is a voluntary, easily lifted short pause — self-exclusion is a formal commitment with strict enforcement.

Self-Exclusion Periods Available

• 6 months: The minimum self-exclusion period. During this time your account is fully suspended and cannot be reactivated under any circumstances.
• 1 year: A 12-month exclusion providing a substantial, extended recovery period.
• 3 years: A longer-term exclusion for players who recognise a more serious pattern of harmful gambling behaviour.
• Permanent exclusion: An indefinite, irreversible closure of your aa9939 account. This option is available to any player who decides they do not wish to gamble online again. A permanently excluded account cannot be reopened.

What Happens During Self-Exclusion

• Your account is immediately suspended — you will be logged out and unable to log back in.
• All pending withdrawal requests for available balances will be processed to your registered payment method (bKash, Nagad, Rocket, or bank account) within the standard processing window.
• You will be removed from all aa9939 marketing lists and will not receive promotional emails, SMS messages, or bonus notifications for the duration of the exclusion.
• Any bonus funds or pending bonus wagering requirements will be forfeited upon self-exclusion activation.
• If you attempt to create a new account during your self-exclusion period, aa9939 will detect and close the new account and extend the exclusion accordingly.

To request self-exclusion, contact our support team via live chat or email with your full name, registered mobile number, and the exclusion period you are requesting. The exclusion will be applied within 24 hours of your request, with email confirmation sent to your registered address. We strongly recommend that you also consider contacting an independent gambling support organisation — details are provided in the Support & Resources section below.

Whether you are a new player or a long-standing aa9939 member, these practical habits can help keep gambling a fun and controlled part of your leisure time. Responsible gaming is an ongoing practice, not a one-time action.

• Set a budget before you play. Decide in advance the maximum amount in Taka that you are comfortable spending in a session, and treat it as an entertainment expense — not an investment. Never gamble with money reserved for rent, utilities, food, or family commitments.
• Never chase losses. If you have reached your session budget, close the platform and step away. Placing additional bets to recover losses is one of the clearest indicators of harmful gambling behaviour and almost always makes the situation worse.
• Keep track of your time. It is easy to lose track of how long you have been playing. Use aa9939's reality check feature to receive on-screen reminders at regular intervals, or set an independent timer on your phone before you begin a session.
• Balance gambling with other activities. Gambling should be one of many leisure activities in your life, not the primary one. Make time for family, friends, sport, and other hobbies. If gambling feels like the only thing you enjoy, that is worth reflecting on.
• Play sober and alert. Avoid gambling when you are tired, stressed, emotionally upset, or under the influence of alcohol. Clear-headed decision-making leads to a far more enjoyable experience.
• Understand the games you play. aa9939 offers a wide range of products from cricket betting to live casino and slot games. Take time to understand the rules, house edge, and expected return to player (RTP) of the games you choose. Informed players make better decisions.
• Use your limits proactively. Do not wait until you feel you have a problem to set deposit limits or activate a time-out. Setting sensible limits from the start is a sign of good financial discipline, not weakness.
• Talk about it. If gambling is affecting your mood, finances, or relationships, talk to someone you trust — a family member, close friend, or a professional counsellor. Silence makes the problem harder to address.

If you believe that gambling is becoming a problem for you or for someone you know, please do not hesitate to reach out. You are not alone, and help is available. aa9939's responsible gaming team is available 24 hours a day, 7 days a week, every day of the year — including during Eid, Pohela Boishakh, and other public holidays in Bangladesh.

Our team can assist you with activating any of the tools described on this page — deposit limits, time-outs, self-exclusion — or simply provide a confidential conversation if you are unsure what step to take next. All responsible gaming requests and conversations are treated with complete confidentiality.

Beyond aa9939's internal tools, we encourage players who are experiencing gambling-related difficulties to seek independent professional support. Organisations specialising in problem gambling can offer counselling, helplines, and community support programmes that are entirely confidential and, in many cases, free of charge.

aa9939 also recommends that players who are concerned about their gambling speak with a trusted medical professional or mental health practitioner. Problem gambling is a recognised condition, and effective treatment and support programmes exist. There is no shame in asking for help — taking that step is a sign of strength and self-awareness.

Remember: gambling at aa9939 is intended to be an entertaining pastime for adults aged 18 and above who can afford to participate. The moment it stops being fun, our tools and team are here to help you step back. Your wellbeing always comes first.